10 Stats that prove customer service to be proactive
In a challenging business like customer success, it all goes in vain if your customer services does not speak for itself. With the cadence of prevailing cut-throat competition, it is now the need of the hour to render proactive customer services. And that is why being reactive over being proactive takes a backseat. The same way it works for your customers too. They would severely dislike seeing your hefty reactions to an issue which you could have dealt with composure and poise. In that case, your constant calls or apology emails would not suffice as well. Hence, proactive customer service can take you a long way, provided you know all the dos and don’ts.
For most forward-thinking organizations, delivering the highest quality of customer experience and customer services is all that matters. Gone are the days when a customer bases their loyalty over the prices, products, or performance. Today, they are more loyal to a brand whose customer service reaches their heart. Their experience that they have with the company and the level of satisfaction obtained are what counts at the end of the day.
Fortunately, the stats too seem to concur with us on this note. Are you still wondering how? Here are 10 such stats that prove that when customer service is proactive, you are a winner.
- In a recent report published by Microsoft, it was revealed that almost 96% of the customers said customer service is a critical factor for choosing their loyalty to a particular brand. And this holds true around the globe too.
- Similarly, accordingly to a report by Zendesk backs that up too. When a customer is enquired about what impacts their trust quotient with an organization, what is ranked as number one is rendering exceptionally good customer service or the one that is proactive.
- As per American Express, 68% of the consumers say that the key to great customer service is actually a polite and calm customer service representative. They refrain from doing business with an already angry or agitated representative.
- 34% of the organizations today are adding the facet of ‘customer journey mapping’ into their customer service to go proactive. This is a statistics put forth by a Huffpost report.
- According to stats produced by American Express, 70% of the customers confirm that they support a company that renders satisfying customer service.
- On similar grounds, a report published by Zendesk proves that almost 52% of the customers have admitted making an additional purchase after meeting a positive customer service experience.
- 17% of Americans have admitted to doing more business with the companies that have a stellar reputation when it comes to great customer service. This report hails from the American Express.
- Negative customer service too takes to a proactive stance under any circumstance. In a report published by Harris Interactive, 89% of the customers have admitted switching to a competitor due to poor customer service experience.
What stays common in all of these stats is that great customer service has the power to completely transform your business, in the best way possible. In that case, it is of high pertinence that you are aware of imbibing a culture of proactive customer service in no time.
How to create a culture of proactive customer service?
- Understand the wishes and demands of your customers: In the customer success industry, the customer is your king. And there is a no different way of saying this. It is really crucial that you understand their needs to deliver proactive service. Without knowing their likes and dislikes, you might fall prey to bulging customer churn rates and low customer loyalty as well.
- Offer Personalized Services: One thing that a customer utterly dislikes is being treated as a robot. They do not want to be spoken to in a scripted manner. What they would really like to be given attention and pampered well. This will set the tone for a lasting relationship ahead. It would not make you a smaller person if you can just call a few customers sometimes and ask them if they are getting the best service from your company. Also, do consider some of their feedbacks that can help revamp your rand.
- Hire the Right People: It will all simmer down into nothingness if you don’t have the right tools and the people. If your staff is not well-trained to delight and satisfy your clients, it serves zero purposes at all. Your staff must be aware of how to deal with an agitated customer. Aside from this, they must know how to tactfully trigger a customer into doing business with you. Remember, the right staff can do half of the work in revving up revenue.
- Prove your presence in the online medium: Start interacting with your customers on social channels. Do revert to them when you see you have been tagged. Share your happiness with a customer when they have lauded you on any of your channels. Similarly, if you see a customer who is not that happy with your service and has posted something negative about your brand, do revert to them as well. Let them know that you are here to affix their issues.
There is no real ingredient that can push customer service to happen. It all depends on how you cook the best recipe out of the available resources. Customers love to stick around when they see they are being noticed. Give your best and you will receive the best in no time.
Structural Features when Buying a Rental Property
The facilities available in a house play a vital role in the purchase decision regarding that house. When you have chosen some houses from which you will rent to buy home. Next, you have to review the facilities which are available near the neighborhood where…
New Home with Renovation or make Repairs Yourself: Which is more Profitable?
After buying a new home, everyone wants to move in faster. But what about the renovation? Today there are three options for buying a home from a developer: with a turnkey finish, with a rough finish or, completely without it. If you choose a new…
Handy Ideas for Adding Extra Storage to Your House
No matter how spacious your house is, there’s always a shortage of storage space. A proper storage space in a home ensures minimum clutter in the home, and helps to keep it tidy and in a mint condition of flats for sale. However, those living…
Real Estate Investment in Dubai: What’s New?
For years, Dubai has been the center of attention for real estate investments. Not only has the emirate’s tourist visits for each year increased, but the region has also undergone major developments. While the numbers pertaining to the real estate inventory are piling up due…
How to Sign a Document Online
Signing documents online is a very common process nowadays. A lot of companies, individuals and organizations are making use of this to secure documents for themselves or as proofs of authenticity. You can actually do it yourself by signing some documents online yourself. This article…
How To Fix Error [pii_email_4a54df77285983c5da74] Instant Solved
Are you face this [pii_email_4a54df77285983c5da74] mistakes for your Microsoft Outlook Programme? If yes, You land inside the quality vicinity. Here, I will show you five verified strategies to fix this mistake code [pii_email_4a54df77285983c5da74]. Many People are facing this Error code Problem in their browser. Mostly,…
[pii_email_735d0175964d4f0124cf] Error SOlved
Looking for [pii_email_735d0175964d4f0124cf] mistake association? Here you will find out a few guidelines on the way to probably cope with your problem. In the event which you see [pii_email_735d0175964d4f0124cf] blunder code, it implies that your Outlook doesn’t work accurately. All in all, what might you…
[pii_email_7f145965968cae8c3f8f] Error Solved
While Using Diagram a portion of the clients will surely stumble upon multiple burdens like stumbles being used. [pii_email_7f145965968cae8c3f8f] Error code is the massive type of blunder that thousands of Microsoft Outline customers will come across nowadays. Different haven’t the faintest concept how those errors…
Best Online Beauty Stores For Make-up And Skincare
Makeup and skincare are the two things that need the most consideration and thought before you buy them. However, you can’t always go to a departmental store or a makeup shop yourself to compare and buy your favorite skincare products. Thus comes the option of…
Trendy Outfit Ideas to Look Best In March
Spring may be on its own but given the weather conditions, it’s hard to tell if there would be snowfall or a sunny sky with freezing temperature. That’s exactly why the soonest March hits, we are found questioning, what to wear? Fear not, this guide…
How to Pick the Wedding Band That Matches Personality
The wedding band and the engagement ring are two combinations made for each other. Your future spouse has already said yes and once she did you must have started to plan to find the perfect wedding band. Although women are more than keen and happy…
Popular Vasansi Designer Kurti Online Among Teenagers
Designer Kurti Online are in trend these days and the Teenagers have a huge demand for Kurti For Women Online. Vasansi has brought you a very special Kurti On Sale for Teenagers to adorn on Ethnic Occasions and look glamorous. Statement set by Vasansi Jaipur…