Let’s be honest, distinguishing between Managed IT service providers (MSPs) can often seem as complicated as troubleshooting a network issue. With so many similar services and claims of expertise, choosing the right MSP can be difficult. However, if you’ve worked with multiple MSPs before, you know they’re not all made of the same fabric. The main thing is to find the right match for the specific needs of your business.

What is a Managed IT Provider?

Managed service provider (MSP) is an external organisation responsible for managing your IT department. They oversee daily IT operations while ensuring seamless interaction between your employees and your IT system. Their role extends to maintaining, maintaining, monitoring and alerting optimal IT performance.

Expertise Matters

When it comes to outsourcing your IT needs, you should consider expertise. Assess their industry experience, familiarity with your business area, and efficiency in your specific technologies and systems. A skilled MSP has well-documented processes and a team holding relevant industry certifications. Look for a partner you can trust to handle your IT needs efficiently.

• See certificates like:
• CompTIA
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Certified Information Systems Security Professional (CISSP)
• Amazon Web Services (AWS)
• Certified ScrumMaster (CSM
• Certified Ethical Hacker (CEH)
• Certified Information Systems Auditor (CISA
• Certified cloud security professional (CCSP)
• Certified chief information security officer (CISO)

Credibility Is Key

You should always Research a company before establishing any partnership. To get information about the company’s Reputation, Look for online reviews and testimonials. Remember to cross-reference multiple sources to gain a good understanding of company performance. Although employee reviews may be biassed, customer experiences are more likely to be genuine. Keep in mind that a negative review does not necessarily reflect the overall performance of the company. It is best to gather information from different sources and reach out to existing or past customers to learn more.

• Explore sources like:
• Google business profile
• Facebook page reviews
• Clutch
• Glass door
• Website testimonials

Prioritising Security

Cybersecurity is no longer optional. Businesses cited growing cybersecurity risk concerns and the need for more expertise internally as top reasons for turning to MSPs. A good MSP will implement measures to prevent breaches even before they occur. This includes things like routine security audits, employee training on best cyber hygiene practices, and implementation of industry-standard security protocols. Moreover, they should be able to provide you 24/7 monitoring and support in the event of a security incident.

The truth is that cyber attacks are becoming commonplace and the consequences of violations can be devastating for businesses of all sizes. That’s why it’s important to partner with an MSP that takes security seriously and has the expertise to keep your company safe from cyber threats.

Comprehensive Service Offerings

Outsourcing your IT support has many advantages, one of which is a single provider that manages your entire technology department. This eliminates the need to work with multiple external sources and streamlines your IT needs. You will want to ensure that the provider’s services are tailored to your business goals.

• Here are some services worth considering:
• Backup and disaster recovery
• Help desk fitted
• Cyber security solutions
• 24×7 remote monitoring
• Seller contact
• Cloud solutions
• Managed security
• VoIP phone system
• Copier and MFP
• Network and cabling services

Exceptional Customer Support

Even if they have the best services in the market, poor customer support can result in a relationship being short-lived. Do not compromise with an IT provider who hesitates to call you for help, resulting in unresolved issues. Choose a provider that provides trustworthy support, availability, and effective communication. On – site and remote support options are a plus, especially if proximity is a concern.

Transparent Pricing

Consider the pricing structure and contract terms of the IT provider. Be sure to ask about their workstation fees and tiered pricing options. Asking questions is important to fully understand the service level agreement. Look for a provider that offers transparent pricing and flexible contract options. Beware of providers who have hidden fees.

SMB-Friendly Approach

According to Datto’s global status of MSP report, most MSP respondents in 2023 reported serving businesses with a shift from 2022 to 26-50 employees (23%), where the most popular employee size was 50-100 employees (20%). This trend indicates a growing reach for outsourced IT solutions for small enterprises. Make sure your MSP values and  your business regardless of its size.

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